Warranty Policy – NNECO System Online Store
1. Warranty Overview
At NNECO, we’re committed to ensuring your satisfaction and confidence with every product you purchase. Our warranty covers defects in materials and workmanship under normal use for the period specified on the product page.
Warranty Duration
- Refurbished Laptops & Desktops: Up to 6 Months Warranty or 1 Year Warranty as mentioned on individual product listings.
- Warranty periods vary by product category and model — please always check the specific warranty information on the product page before purchase.
2. What Is Covered
Your product is covered against:
✔ Manufacturing defects in materials and workmanship
✔ Functional failures occurring during normal use within the specified warranty period
✔ Hardware issues that prevent the device from powering on or performing its core function
Coverage applies only to products purchased directly from nneco.co.
3. What Is Not Covered
This warranty does not cover:
✘ Damage caused by accident, misuse, abuse, neglect, or improper installation
✘ Issues resulting from unauthorized repairs, modifications, or servicing
✘ Normal wear and tear (e.g., cosmetic scratches, dents)
✘ Damage from external causes (water, heat, fire, rust, corrosion)
✘ Lost accessories or consumable parts
✘ Software-related issues or user-installed programs
4. How to Claim Warranty
To make a warranty claim with us:
- Contact our Support Team within the warranty period:
support@nneco.co
+91 9289002330 / +91 8377979730 - Provide your order number, product details, and a clear description of the issue.
- Submit photos or videos that clearly show the defect or problem.
- Our team will guide you with the next steps — this may include returning the product for inspection.
5. Repair, Replacement & Resolution
If your product is found to have a valid warranty defect upon inspection:
- We will either repair it, replace it with the same or equivalent product, or issue a refund (at our discretion).
- Warranty remedies do not extend the original warranty period.
6. Shipping for Warranty Service
- Products returned for warranty evaluation must be securely packaged.
- Shipping costs for warranty service may be covered by NNECO or by you, depending on the issue and location — our support team will clarify this.
7. Transferability
The warranty is valid only for the original purchaser and is non-transferable.
8. Final Notes
- Warranty coverage starts from the date of delivery as per our records.
- Keep your invoice/order confirmation safe — it’s required for any warranty support.
For further assistance, questions, or to initiate a claim, contact our support team anytime. Our goal is to make your experience smooth and dependable.